Templates
Zendesk

Sync Zendesk Tickets, Groups, and Organizations to Fibery

Zendesk is a complete customer support tool. It includes the support over messaging, live chat, social, email, or voice, as well as integrated help center and community forum.

With Zendesk→Fibery integration you can bring Zendesk Tickets, as well as Users, Groups and Organizations linked to Tickets, into Fibery.

Why bring all this data into Fibery? You can then link feedback and support request to Features and Bugs to discover the most popular requests and the most pressing pain points.

💫 Hint: Aggregate all your customer feedback in Fibery to get a comprehensive picture. Sync feedback and support requests from other tools using our native integrations, Zapier, Integromat, or API.

Connect customer quotes to product insights, features, and bugs

Once you set up an integration, the data will be synced to Fibery automatically as frequently as you want.

Once you get a new Ticket, browse through it and connect important customer quotes to Ideas, Features, and Bugs. You can also create new Idea, Feature, or Bug right from the text.

🍜 Hint: Create bi-directional links to capture insights, issues, tasks, and ideas.

Prioritize and design with customers in mind

If you regularly link support requests and customer feedback to Features and Bugs, you'll be able to easily answer questions like "What is the most requested Feature?", "What should we develop next?", "What Bug is the most annoying?".

🧮 Hint: Calculate total number of Feature or Bug references using custom formulas.

📊 Hint: Visualize the data with powerful charts and reports.

Close the loop when a long-awaited feature goes live

Once you release a feature, send a personalized message to those who requested it — it's always nice to know your feedback was considered and implemented. 💖

You can also ask the requesters to review your new Feature or test it out.

Install our Zendesk integration

What's next?

Check out other Integrations:

Airtable

Sync your Airtable tables on a schedule and link them to your Fibery work processes. Or just sync once and leave Airtable behind 😀

ClickUp

Supercharge your productivity by bringing your ClickUp tasks and data into Fibery's all-in-one workspace.

Currency Exchange

Convert payments and salaries from one currency to another using historical exchange rates.

Discourse

Drive your product backlog with ideas (and rants) from your community — and don't forget to close the loop.

Github

Bring your code closer to work to get visibility and avoid context switching.

Intercom

Link conversations to insights and features to drive product decisions and close the loop with customers.

Jira

Sync your whole Jira Server or Cloud database to Fibery and connect issue tracking to roadmapping before fully switching from J to F

Slack

Collecting Slack messages and simplifying the feedback process by linking messages to product features and insights for creating references.

Trello

Migrate to Fibery once your team and your workflows are too much for Trello to handle.

World

Connect to other Spaces to get an up-to-date countries dropdown, slice sales by region, and add calling codes to local phone numbers.

Slack Bot

Create Entities from Slack. Convert discussions and ideas into actionable work in Fibery.

Zapier

Zapier is a tool that connects software you use every day to automate tasks and save time. Integrate Fibery with other tools easily.

Make

Use Make (formerly Integromat) to connect Fibery to hundreds of tools like Slack, Pipedrive, or Hubspot and let the machine do repetitive tasks for you.

Escape scattered tools
Get a single connected workspace where all teams are welcome.