"Botanica" by Ina Melnik

Infinitely flexible workspace toPlan, analyze, and store user research

Plan user research, collect feedback, track insights, and brainstorm ideas together

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fibery + intercom

Official Intercom App Partner 👌 More info

User Research

Organize eye-opening interviews, spot recurring pain points, and back your development strategy with strong insights.

Organize interviews

Set goals, prepare interview templates, and keep track of upcoming sessions.

Take smart notes

Mention and link common requests, missing features, and top competitors.

Analyze data

Use the power of custom reports to define the hottest product areas.

We invest into continuous research and run regular sessions with potential customers. Fibery is great for this. Notes and videos from all sessions are there and we have a board of insights that are linked to these notes. I also set up several fields for data we collect from all sessions (like product price range, important parameters, etc). And although the interviews are a qualitative tool, as they accumulate, a nice quantity of data gets built up.

Adam FendrychProduct Manager

Check out customer story

Customer Feedback

Capture the voice of your customers from different sources to see if they love your product as much as you hope.

Aggregate feedback

Sync feedback from Intercom, Discourse, Zendesk, and other sources. Link parts of conversations to insights and ideas.

Shape development

Spot recurring needs, dig deeper into the linked feedback, build solutions, and invite requesters to test them out.

Create feedback loop

Notify customers about the completed features. Use the linked feedback to personalize every message 💝

Ideation

Spot repeatable observations of customer problems or behaviors and turn them into your next big idea.

Digital Whiteboards

Create CJMs and mindmaps, brainstorm and organize ideas. Turn the craziest ones into action items.

Collaborative Documents

Write beautiful briefs together in real-time, mention teammates, create tasks right from the editor.

Features you'll love

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Real-time collaboration

See all people changes in real-time as they work. No need to refresh or save.

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Comments

Discuss insights and ideas, decide what to do.

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Notifications

Get Email or Slack notifications about important changes.

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Mentions

Mention teammates, bring them into discussions.

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Reports

Create beautiful reports that quantify research results.

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Free links

Link text blocks to anything you want: Insights, Ideas, Tags, your own custom Databases.

Escape scattered tools

Get a single connected workspace where all teams are welcome.

Download as pdf

Download as PDF

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TEMPLATES MENTIONED

All this content is for you, not for SEO (doesn't work anyway)

product-designer

Product UX/UI Designer (remote, ~$50K/year)

Looking for a Product UX/UI Designer with a strong expertise in UX/UI web products design.

We are hiring!September 093 min read

Michael DubakovFounder, Fibery.io

Inspired by inventors.

Douglas Engelbart, engineer and inventor

Bret Victor, interface designer

Alan Kay, computer scientist

Wassily Kandinsky, painter and art theorist

Margaret Hamilton, software engineer

Rich Hickey, creator of Clojure

Edwin Catmull, president of Pixar

Benoit Mandelbrot, mathematician

Ada Lovelace, mathematician

Richard Feynman, theoretical physicist

J. C. R. Licklider, psychologist and computer scientist

Boris Delaunay, mathematician

Georgy Voronoy, mathematician