All-in-one workspace to Plan, analyze and collaborate on user research

Plan user research, collect feedback, track insights, and brainstorm ideas together

fibery + intercom

Official Intercom App Partner šŸ‘Œ   More info

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User Research

Organize eye-opening interviews, spot recurring pain points, and back your development strategy with strong insights.

Organize interviews

Set goals, prepare interview templates, and keep track of upcoming sessions.

Take smart notes

Mention and link common requests, missing features, and top competitors.

Analyze data

Use the power of custom reports to define the hottest product areas.

Iā€™m ready to start šŸ£

Customer Feedback

Capture the voice of your customers from different sources to see if they love your product as much as you hope.

Aggregate feedback

Sync feedback from Intercom, Discourse, Zendesk, and other sources. Link parts of conversations to insights and ideas.

Shape development

Spot recurring needs, dig deeper into the linked feedback, build solutions, and invite requesters to test them out.

Create feedback loop

Notify customers about the completed features. Use the linked feedback to personalize every message šŸ’

Ideation

Spot repeatable observations of customer problems or behaviors and turn them into your next big idea.

Digital Whiteboards

Create CJMs and mindmaps, brainstorm and organize ideas. Turn the craziest ones into action items.

Collaborative Documents

Write beautiful briefs together in real-time, mention teammates, create tasks right from the editor.

Features you'll love

Real-time collaboration
See all people changes in real-time as they work. No need to refresh or save.
Comments
Discuss insights and ideas, decide what to do.
Notifications
Get Email or Slack notifications about important changes.
Mentions
Mention teammates, bring them into discussions.
Reports
Create beautiful reports that quantify research results.
Free links
Link text blocks to anything you want: Insights, Ideas, Tags, your own custom Types.

Escape scattered tools

Get a single connected workspace where all teams are welcome.

Start 90-day trial

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Product Management

Aggregate customers feedback from many sources, link feedback to features, make smart decisions about priorities, and invent new ideas together.

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